Site Help

To track your order, please follow these steps:

1. Click on the “My Account / Order Status” link located at the top right-hand side of our website.
2. Once there, navigate to the Tracking Number Column to find your tracking information.

To cancel an order, follow these steps:

1. Navigate to the top right corner of our website and click on “My Account / Order Status“
2. Locate the order you wish to cancel and click on the “Cancel” button next to it. If there is no “Cancel” button, unfortunately, the order cannot be cancelled at this stage.
3. Please note that once an order has begun processing or has been shipped, it cannot be canceled. However, if you still wish to cancel, you can contact our customer service, and we will make every effort to accommodate your request.

If you discover that an item is missing from your shipment, please follow these steps:

1. Click on the “My Account / Order Status” link located at the top right-hand side of our website to access your order status.
2. Ensure that all items in your order have been shipped. Occasionally, items may be dispatched separately.
3. If your order includes Package Tracking Numbers, communicate with the respective shipper to verify the delivery status of each package.
4. In the event that all packages are marked as “delivered” but you’re still missing items, please reach out to our customer service within 3 business days from receiving the package for assistance.

Yes, you can provide your own FedEx/UPS account by adding the account details in the “Notes” section during checkout. However, it’s important to note that if any issues arise during the shipping process, the customer will be responsible for liaising directly with FedEx/UPS. As a third-party entity, we have limited capability to intervene in such matters. We appreciate your understanding and cooperation in this regard.